Northline Black Car
Privacy policy
What a chauffeur booking involves collecting — a name, a phone number, a home address, a flight number and, over time, a pattern of where you go — and what happens to it.
Review note. The categories of data described here are what a chauffeur booking involves. This policy will be reviewed by an attorney licensed in New York and checked against the New York SHIELD Act and the equivalent provisions in the other states we serve.
Effective date: REMOVED — no date published.
Privacy contact: [email protected] · Data questions: [email protected]
1. Who is responsible
| Item | Detail |
|---|---|
| Controller | Northline Transportation, Inc. d/b/a Northline Black Car |
| Privacy contact | [email protected] |
| Response time for requests | 30 days |
2. What we collect
| Category | Examples | Why |
|---|---|---|
| Booking details | Name, mobile, email, pickup and destination addresses, date and time, passenger count | To perform the trip. Without it there is no booking. |
| Travel details | Airline, flight number, tail number, terminal, arrival status | Flight tracking, so the pickup moves with the flight |
| Preferences | Vehicle class, meeting preference, child seat, quiet car, accessibility needs | To send the right vehicle and brief the chauffeur |
| Payment data | Card details, entered on REMOVED — do not name a processor on the site rather than held by us | To charge for the trip |
| Corporate data | Cost code, matter number, department, authorized booker | Invoicing and cost allocation on an account |
| Trip records | Completed trips, times, waiting time, charges | Billing, disputes, tax and TLC record-keeping |
| Communications | Calls, texts and emails with dispatch | Service delivery and complaint handling. Call recording: REMOVED — not disclosed on the website |
| Vehicle data | REMOVED — not disclosed on the website | Where dashcam or GPS telematics are in use, this is where it will be described |
| Website data | none — we use no third-party analytics on this site · cookies this site sets no cookies of its own | Understanding which pages answer the question people arrived with |
The sensitive part of this data is not the card number. It is the pattern. A regular airport run reveals a home address, a travel schedule and when a house is empty; a hospital destination reveals a medical fact; a repeated address reveals a relationship. That is why the retention and access questions below matter more in this business than the security of the payment step, which is handled by a processor.
3. Where it comes from
| Source | Detail |
|---|---|
| You | Directly, when booking by web, phone or text |
| Someone booking for you | An assistant, a colleague, a family member, a hotel concierge. We may hold your details without having heard from you. |
| Your employer | On a corporate account: traveler profiles and cost codes |
| Flight data providers | Public and commercial flight status data matched to the flight number you gave us: Limo Anywhere's flight tracking, which draws on public flight status data |
| Booking widget | Limo Anywhere, hosted on their own domain |
If you were booked by someone else, you can ask us what we hold about you in the same way as anyone else — [email protected] — and you do not need their permission to do so.
5. How long it is kept
| Data | Retention |
|---|---|
| Trip and billing records | as long as tax and licensing rules require, and communications attached to a booking for the same period — partly set by tax and TLC record-keeping obligations rather than by us |
| Traveler profile and preferences | REMOVED — covered by the consolidated retention line |
| Card details | Not held by us. Held by REMOVED — do not name a processor on the site under their terms. |
| Texts, emails and call notes | REMOVED — covered by the consolidated retention line |
| Call recordings | REMOVED — not disclosed on the website |
| Website analytics | not applicable — we collect no analytics data |
| Marketing consent records | REMOVED — no marketing list exists |
6. Your rights
| Right | How |
|---|---|
| Ask what we hold | [email protected] · answered within 30 days |
| Correct it | Same route. Address corrections are worth making — they affect where a car goes. |
| Delete it | Same route, subject to records we are legally required to retain |
| Object to marketing | Unsubscribe in any message, or [email protected]. Service messages about a booked trip are not marketing and continue. |
| Stop SMS | Reply STOP. Note this also stops arrival notifications: We text you about your own booking — confirmation, chauffeur details and arrival. Reply STOP to stop those messages, or HELP for help; STOP also stops the arrival texts. We send no marketing texts, and your carrier's message rates may apply. |
| Opt out of sale or sharing | Not applicable — we do not sell trip data or share it for cross-context behavioral advertising |
| Complain | [email protected], and to the New York State Attorney General's office independently of us |
7. Security
| Measure | Position |
|---|---|
| Card data | Not stored by us. Processed by REMOVED — do not name a processor on the site. |
| Access control | REMOVED — internal practice, not a customer disclosure — a chauffeur sees their own assigned trips, not the customer database |
| Transport security | The site and the booking flow are served over HTTPS |
| Breach notification | If a breach affects your personal information we will notify you, and the New York Attorney General, as the SHIELD Act requires — New York's SHIELD Act imposes notification duties on any business holding New York residents' private information |
| Vendors | We rely on the standard data terms of the vendors we use |
8. Cookies and this website
this site sets no cookies of its own. Analytics: none — we use no third-party analytics on this site. Advertising or remarketing pixels: none — we run no advertising or remarketing pixels. The booking widget sets its own cookies under Limo Anywhere's policy, which is outside this one — a gap flagged on the booking page and in the accessibility statement.
9. Children
This service is booked by adults. We do not knowingly collect data directly from children, though a booking may name a child traveling. A child's name and seat requirement is held as part of the trip record and retained on the same basis as the rest of it.
10. Changes
Changes are published here with a new effective date. Version REMOVED — no version published. Material changes affecting how existing data is used will be notified rather than quietly posted.
Common questions
Does my employer see where I went?
On a corporate account, yes — the invoice carries trip-level detail including route, date and cost code, because that is what the account is for. If a trip is personal, book it personally. This is worth knowing before you book, not after.
Do you sell my data?
No. Trip data is not sold and not shared for cross-context behavioral advertising. Where a home address, a travel schedule and a hospital destination sit in the same record, selling it would be indefensible regardless of what a policy permitted.
Are calls to dispatch recorded?
REMOVED — not disclosed on the website, retained REMOVED — not disclosed on the website. Where recording is in use you will be told at the start of the call rather than in a policy page you did not read.
Does the chauffeur keep my address?
REMOVED — internal practice, not a customer disclosure. A chauffeur is shown the trips assigned to them and does not have access to the customer database or to your booking history.
What about the third-party checkout?
Data entered at checkout goes to Limo Anywhere, on their own domain and under their privacy policy as well as this one. Having the most sensitive step of the booking governed by someone else's policy is a known issue, not an arrangement we are content with — see book.
Sources: New York Stop Hacks and Improve Electronic Data Security (SHIELD) Act, General Business Law §899-aa and §899-bb · NYC Taxi & Limousine Commission trip record-keeping rules.