Northline Black Car
Terms and conditions
The contract between you and Northline Transportation, Inc. when you book a vehicle, and the terms on which this website is provided.
Effective date: REMOVED — no date published.
Related: cancellation policy · wait time policy · privacy policy
1. Who these terms are with
| Item | Detail |
|---|---|
| Legal entity | Northline Transportation, Inc. d/b/a Northline Black Car |
| "You" | The person making the booking, and where different, the passenger traveling |
| Contact for notices | REMOVED — no mailing address published anywhere on the site |
2. Formation of the contract
A booking request — online, by phone or by text — is an offer. The contract is formed when we issue a written confirmation, which we aim to do immediately. A quote is not a confirmation and does not reserve a vehicle. Confirmations are issued subject to vehicle and chauffeur availability, and to the notice periods on the booking page.
3. What we provide
| Provision | Terms |
|---|---|
| Service | Pre-arranged chauffeured passenger transport. Not a street hail, not an on-demand service. |
| Vehicle class | We supply the class booked. A specific make, model, color or vehicle is not guaranteed unless expressly agreed in writing. |
| Chauffeur | A currently TLC-licensed chauffeur where the trip requires one. Substitution of chauffeur or vehicle is at our discretion. |
| Subcontracting | We may perform a trip through an affiliate operator meeting the standards on drive with us. Where we do, Northline takes the booking, sets the price and is your point of contact. Trips are performed by TLC-licensed operators, which own the vehicles and employ or engage the chauffeurs. You contract with Northline; we arrange the trip.. |
| Route | Chosen by the chauffeur, on traffic conditions, unless you direct otherwise. A directed route is at your risk as to time. |
| Timing | Journey times are estimates. We do not warrant arrival by a particular time and cannot — see section 9. |
4. Price and payment
| Item | Terms |
|---|---|
| Quote basis | a flat rate for airport transportation and set destinations, or an hourly rate when the car is at your disposal |
| Dynamic pricing | Surge pricing is when a ride's price jumps with demand — during rush hour or bad weather — after you've already committed to the trip. We never charge surge prices: not in rush hour, not in a snowstorm, not on New Year's Eve or during UN General Assembly week. The price you're quoted is the price you pay, with no fuel surcharge added either, and no gratuity added automatically. |
| Payment methods | Visa, Mastercard, American Express and Discover, or cash |
| When charged | The card is charged at the end of the trip, once the final amount is known |
| Card held at booking | No hold is placed on the card at booking |
| Tolls | are not included in the fare and are itemized in your quote |
| Congestion charges | absorbed by us, not added to your fare |
| Parking | Charged at cost where incurred on your trip, including on a meet and greet. |
| Sales tax | no sales tax added — the quoted price is what you pay |
| Black Car Fund surcharge | Statutory. Collected and remitted; shown as Not applicable. We add no booking, card-processing or service fee, and any charge that is not the fare — tolls, parking on a meet and greet, waiting past the free allowance — is itemized in your quote before you book. |
| Gratuity | is not included and is entirely at your discretion · on the invoice: a gratuity line appears on the invoice and on the payment screen, and can be set to zero |
| Late payment | Account invoices are due 14 days from the invoice date. Unpaid balances after that may carry interest at 1.5% a month, and further bookings may be held until the account is clear. |
| Disputed charges | Raise within Raise any billing question within 30 days of the trip and we will investigate and reply within 5 business days. to [email protected] |
5. Changes, cancellation and no-show
Set out in full in the cancellation policy, which forms part of these terms. In summary: free cancellation until 4 hours before pickup on a sedan or SUV; a longer window on the Sprinter van; no-show declared 1 hour after the flight arrives on an airport arrival and 30 minutes after the booked pickup time elsewhere.
6. Waiting time
Set out in full in the wait time and flight delay policy, which forms part of these terms. Free wait 30 minutes domestic and 1 hour international, measured from the flight's arrival at the gate, or from the booked pickup time if the flight cannot be tracked; thereafter at the hourly rate for your vehicle class billed in one-minute increments, for the exact minutes waited, with no rounding.
7. Passenger obligations and conduct
| Term | Detail |
|---|---|
| Seat belts | To be worn by all passengers. New York law requires it. |
| Passenger numbers | Not to exceed the seated capacity of the vehicle. A chauffeur will refuse an over-capacity load and the trip is charged. |
| Smoking and vaping | not permitted in the vehicle |
| Alcohol | not permitted in the vehicle |
| Illegal items | Not to be carried. The chauffeur will end the trip. |
| Damage and soiling | Charged usually starts from $250, or the cost of repair where greater, evidenced. |
| Abuse of the chauffeur | The trip ends. It is charged in full and we may decline future bookings. |
| Children | Restraints available: a regular child seat and a booster seat, at the time of booking notice. Responsibility for a child's restraint remains with the accompanying adult. |
| Animals | Pets are welcome when declared at booking, in a secure carrier or on the floor with suitable protection; pets over 25 pounds travel in an SUV or Sprinter van, no more than two animals per reservation, and a cleaning fee may apply. Service animals are carried without notice and without charge. |
8. Luggage and property
| Term | Detail |
|---|---|
| Capacity | As stated per class on the fleet pages. We can refuse luggage that does not fit safely. |
| Loading | Assistance is offered. Property remains in your custody and control throughout. |
| Liability for property | Luggage travels at the passenger's risk and is not checked in. Where loss or damage is caused by our failure to take reasonable care, we will pay the reasonable value of the item, up to $250 for any single piece and its contents. Tell us within 7 days. |
| Items left in a vehicle | Held for a few days. Return arranged at returned by a chauffeur to an address of your choosing, charged as a trip. |
| Valuables | Should not be left unattended in a vehicle at any point. |
9. Liability
| Term | Position |
|---|---|
| What we are liable for | Our own negligence, and matters that cannot lawfully be excluded — including death or personal injury caused by negligence. |
| Delay | If a vehicle arrives late through our fault, tell dispatch and we will agree a reduction or a refund of the fare for that trip. We do not pay consequential loss.. Journey times are estimates and traffic, weather, road closures and airport operations are outside our control. |
| Consequential loss | We are not liable for indirect or consequential loss — a missed flight, a missed meeting, a lost deposit or lost earnings — arising from a delay or a service failure. — e.g. a missed flight, a missed meeting, a lost booking |
| Cap on liability | Where we are liable, our total liability for any booking is limited to the fare for that booking. |
| Insurance | Commercial automobile liability, carrier Each trip is performed by a TLC-licensed operator that owns the vehicle and insures it. Northline does not own or insure vehicles., limits The vehicle performing your trip carries commercial auto liability cover of at least $1 million per occurrence, held by the licensed operator that owns it. — see safety & licensing |
| Force majeure | We are not liable for delay or non-performance caused by events outside our reasonable control: weather, road or bridge closures, accidents and incident traffic, civil disturbance, industrial action, government or airport action, or vehicle breakdown. Where a trip cannot be performed for such a reason, you are not charged. |
A limitation of liability and an exclusion of consequential loss are the provisions most likely to be found unenforceable if drafted badly, and the ones a corporate customer's legal team will negotiate hardest. Neither should be finalized from a template.
10. Website terms
| Term | Detail |
|---|---|
| Content | Reference guides on this site are general information about public facts, not advice. They are corrected in place when facts change. |
| Accuracy | Third-party facts — terminal assignments, transit fares, tolls — change without notice. Check anything time-critical with the operator concerned. |
| Third-party booking widget | Checkout is hosted by Limo Anywhere on a separate domain. Their terms and privacy practices apply to that step — see book. |
| Intellectual property | Site content is owned by Northline Transportation, Inc.. Facts about the world are not. |
| Acceptable use | No scraping for republication, no automated booking submission, no attempt to circumvent security. |
| Accessibility | See the accessibility statement, including known gaps. |
11. Communications
Booking confirmations, chauffeur details and arrival notifications are sent by SMS and email to the numbers and addresses on the booking. Consent, opt-out and message handling are covered in the privacy policy: We text you about your own booking — confirmation, chauffeur details and arrival. Reply STOP to stop those messages, or HELP for help; STOP also stops the arrival texts. We send no marketing texts, and your carrier's message rates may apply.. Marketing messages, if any, are separate and require separate consent.
12. Complaints
Raise it with us first: [email protected], answered as quickly as the matter allows. Independently of us, complaints about a licensed vehicle or chauffeur may be made to the New York City Taxi & Limousine Commission through 311. Nothing in these terms restricts that right, and nothing in them requires you to accept a refund in exchange for withdrawing a complaint or a review.
13. Governing law and disputes
| Item | Position |
|---|---|
| Governing law | the laws of the State of New York, without regard to its conflict-of-law rules |
| Jurisdiction | the state and federal courts sitting in Nassau County, New York |
| Dispute resolution | Any dispute not resolved within 30 days of being raised in writing may be brought in the courts named above. |
| Class action position | We do not ask you to waive any right to bring or join a class action. |
| Small claims | Nothing in these terms prevents either of us bringing a claim in small claims court. |
14. Changes to these terms
The terms that apply to your trip are those in force when your booking is confirmed. Changes are published here with a new effective date; we will not apply a change retrospectively to a confirmed booking. Version: REMOVED — no version published.
Common questions
Can a corporate customer negotiate these?
Yes — corporate accounts normally run on a separate agreement that varies several of these provisions, particularly cancellation, liability and payment terms.
What happens if I miss a flight because the car was late?
Section 9. The remedy position is If a vehicle arrives late through our fault, tell dispatch and we will agree a reduction or a refund of the fare for that trip. We do not pay consequential loss. and the treatment of consequential loss is We are not liable for indirect or consequential loss — a missed flight, a missed meeting, a lost deposit or lost earnings — arising from a delay or a service failure.. Both are among the provisions most likely to change on legal review.
Do these terms cover the booking checkout?
Not entirely. Checkout is hosted by a third party on their own domain under their terms — a known issue flagged on the booking page. Which terms govern which step is exactly the sort of thing that needs sorting before publication.